FAQ

You will receive an order confirmation by email shortly after your order has been successfully placed. Once your order ships, you will receive a separate shipping confirmation with tracking information.

Your payment method will be charged when your order is placed. For pre-order items, payment is also collected at the time the order is placed.

Yes. Payments placed through PlayLoveWin are processed securely through our payment provider. PlayLoveWin does not store your full credit card information.

A payment may be declined for several reasons, including incorrect billing information, insufficient funds, or a security restriction from your bank or card issuer. Please confirm your payment and billing details or contact your financial institution for assistance. If you continue to experience an issue, contact us at customercare@playlovewin.com.

Orders are processed Monday through Friday, excluding holidays.

Orders placed before 3:00 PM Eastern Time will be processed the same business day, regardless of the shipping service selected. Orders placed after 3:00 PM ET will be processed the following business day.

Play Love Win ships to select international destinations via FedEx.

International shipping is offered at a flat rate of $25.

International orders are generally delivered within 2–5 business days after shipment, depending on destination. Delivery times are estimates and may be subject to customs or carrier delays.

Please note that international orders are Final Sale and are not eligible for return or exchange.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log in to your PlayLoveWin account to view your order status and tracking details.

Orders are typically processed within 3 business days. If you need to make an update to your order, please email customercare@playlovewin.com as soon as possible.

While we do our best to accomodate updates, we are not able to guarantee that changes can be made after an order has been placed.

We accept returns of eligible U.S. orders initiated within 14 days of delivery. Items must be unworn, unwashed, unaltered and undamaged, with all original tags attached and original packaging included.

You can initiate your return through our Returns Portal using your order information. Once your return is approved, you’ll receive instructions for sending your item back to us.

Yes. On Domestic orders a $12 return shipping and processing fee will be deducted from your refund. PlayLoveWin does not accept returns on international orders at this time.

Once your return has been received and inspected, your refund will be issued to your original form of payment, less the $12 return fee. Please allow up to 10 business days after your return is received for processing. Your financial institution may require additional time for the refund to appear on your account.

Yes. We offer one complimentary exchange per eligible U.S. order when initiated within 14 days of delivery. You may exchange your item for a different size, color or item through our Returns Portal. Items received through an exchange are not eligible for an additional exchange.